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JOB TITLE: Director of Human Resources
DEPARTMENT: Human Resources
REPORTS TO: VP Human Resources
F.L.S.A. DESIGNATION: Exempt
POSITION CODE: 1540
SUMMARY JOB PURPOSE:
Direct and ensure the efficient administration and management of the human resources department. This includes recruitment, training, wage/benefit administration, compliance with statutory requirements and the execution of employee relations activities. Provide each department with the personnel, guidance and support necessary to achieve customer service and business objectives.
CUSTOMER SERVICE AGREEMENT:
All Team Members will commitment to EXCELLENCE with Customer Service through the delivery and maintenance of the Quality Standards established by YOUR Resort and Casino.
10+ years or progressive experience in comparable position with the most recent two years experience with comparable size and scope of authority is preferred. Any
combination of education and/or training and a minimum of 10+ years of
experience that provides the required knowledge, skills and abilities
may be acceptable.
Minimum of a Four-year degree from accredited University in related field is preferred.
ESSENTIAL JOB FUNCTIONS:
Ensure compliance with all Federal/State laws and corporate policies
as well as regulations and court rulings which pertain to Human
Resources by reviewing current management practices, implementing new
procedures and communicating verbally and in writing any new
Develop, implement and
administer policies and programs related to the management of all
personnel to ensure the maintenance of a positive and productive
employment environment. Monitor same for fair and consistent
application. Compose written communication such as those announcing
policy revisions. Document and report all
exceptions/variations/deviations to operating procedures, standard
policy or legal regulations.
assistance, guidance and counsel to management personnel in order to
maximize the quality and professionalism of the staff by
listening/interpreting concerns and seeking solutions.
the property's labor relation’s function by administering collective
bargaining unit contracting and ensuring compliance. Respond to all
grievances, negotiate settlements and act as the property's
representative at arbitration.
and instruct the management staff in effective recruitment and
interviewing techniques using methods such as verbal presentations and
written directions to ensure the hiring and retention of qualified and
administration of wages and benefits to ensure the accurate and
equitable application of same, analyzing and applying information
retrieved from moderately complex reports, manuals and/or computer
Direct the property’s safety programs. Meet with employees, managers and OSHA regarding safety concerns.
the administration of workers’ comp claims to ensure claims are
monitored, injury analysis completed & TPA/legal counsel properly
employee performance appraisal programs and/or discipline to ensure
reviews are timely. Counsel and/or discipline employees as needed,
through clear, calm and direct oral and written communication, in
accordance with the guidelines established by the property. Read and
analyze evaluations and goals to ensure appraisal comments are
appropriate and goals are measurable and achievable.
employees are developed and utilized to their maximum potential by
controlling the implementation, administration, and monitoring of
programs. Analyze and review current and proposed methods. Consult with
and make recommendations to the management staff for improvement.
and appraise all personnel changes and paperwork for merit and
accuracy. Maintain all hotel personnel records and Human Resources files
ensuring confidentiality where necessary.
schedule, coordinate and motivate activities of the Human Resources
department personnel. Train and instruct, via written/verbal
directions, in the details of work assignments. Monitor project
process/progress, observe performance, encourage improvement and verify
Prepare reports relating
to the Human Resource function through the use of a moderately complex
computer system and written reports.
Administer programs as assigned by the General Manager, such as quality improvement, tip compliance and opinion surveys.
Social skills as demonstrated
by the ability to deal with internal/external "customers," some of whom
will require high levels of patience, tact, and diplomacy to diffuse
anger, collect accurate information and resolve problems and concerns.
Ability to access and input information using a moderately complex computer system.
to stand, move and work throughout office area and property, including
walking (up to 1 mile), climbing stairs and/or sitting at desk work
station for the duration of the shift.
to grasp, bend, lift and/or carry, or otherwise move goods weighing a
maximum of 20 lbs. on an intermittent basis, and sufficient dexterity of
hand in order to use office equipment including: computer keyboard,
calculator, general office equipment and multi-line telephone.
to organize/prioritize work, meet deadlines, work with minimal
supervision/multiple interruptions, exercise judgment and implement
control over the performance of subordinates.
skills as demonstrated by the ability to listen and respond to employee
or management inquiries/concerns using a positive, clear speaking
voice, answering questions and/or offering assistance giving accurate
information regarding plans, policy or procedures within guidelines.
calm and alert, especially during emergency situations and/or heavy
hotel activity, serving as a role model for other employees. Resolve
complications and complaints by conducting thorough research of the
situation and the most effective solutions. Make decisions and take
action based on previous experience & judgment, sometimes revising
procedures to accommodate unusual situations.
Exercise judgment & implement control over the performance of subordinates.
effectively both verbally and in writing to provide clear direction,
instruction and guidance to staff. Assign and instruct all personnel in
details of work. Observe performance and encourage improvement.
Monitor workload and make staffing adjustments accordingly.
and/or discipline employees as needed, through clear, calm and direct
oral and written communication, in accordance with the guidelines
established by the hotel.
Mathematical skills necessary to analyze reports, prepare forecasts and budgets.
Ability to maintain confidentiality.
Ability to travel to training sessions, meetings and hearings.
of human resources practices and procedures including: Federal/State
labor laws, OSHA, FLSA and collective bargaining unit agreements.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean, and well-groomed appearance.
Other duties as assigned.
annual budget forecasts/business plans for the Human Resource
department by analyzing and estimating past and future costs using
moderately complex mathematical calculations.
Ability to obtain/renew all government required licenses or certification.
CORE COMPETENCIES & EQUIPMENT KNOWLEDGE:
Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
Innovation: Able to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; play with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems.
Visioning: Able to pursue potential expansion opportunities for the organization; champion radically different ideas and be a leader in the market, identify long-term goals and invest appropriate resources as needed; communicate vision in a way that inspires others.
Conflict Management: Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.
Negotiating: Able to obtain agreement from multiple parties; earn trust while working out a deal; use good timing and carefully calculated strategies when bargaining; communicate high value of services; identify hidden agendas that might interfere with resolution of terms.
Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team member; listen well.
Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Equipment Knowledge-Able to operate various types
of office equipment and software including, but not limited to; personal computers, lap tops, (MS Office, Excel, Power Point),
printers, scanners, copiers, cell phones and other departmental related equipment and systems.
Ability to listen effectively, read, write, speak, and understand the
English language clearly to ascertain and document important
information, to follow written and/or verbal instructions, to provide
clear direction/guidance to subordinates, and to communicate with other
employees, all levels of management and external contacts.
- Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
- Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
- Relationships with Others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.
SAFETY AND REGULATIONS:
Report all suspicious persons or activities, hazardous conditions to supervisor, Security or Safety personnel.
Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
Abide by all Tribal, State, Federal, and Corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
Abide by all Tribal, State and Corporate gaming regulations pertaining to the presence of minors in gaming areas.
APPLICABLE TRIBAL PREFERENCE:
Qualified ___________ Tribal Members will be given preference.
Then, preference shall be given to qualified Tribal member families. Next,
qualified members of other federally recognized tribes will be given
preference. A Certificate of Indian Blood (CIB) or other proof of
membership should be submitted with application.
Employee Signature: ___________________________________________
Department Head Signature:______________________________________